Below are some of the most frequently asked questions about Instapaper. A more comprehensive, searchable collection of support information is available on the Instapaper Knowledge Base. You can also email firstname.lastname@example.org & tweet at @InstapaperHelp with ideas, feedback and questions.
What does Instapaper do?
Instapaper turns web content – articles, stories, posts, videos, and even long emails – into a great reading experience.
Over the course of your day, you'll encounter things you want to read later. With Instapaper, you simply push a button in your browser, or choose “send to Instapaper” in a linked mobile app. Instapaper then saves it for you, and makes it available in a beautiful, uncluttered, reading-optimized format on your mobile phone, your tablet, your Kindle, or your browser.
I can't get something to work, what should I try first?
- Make sure cookies are enabled in your browser.
- If you're using an iPhone, make sure you're using the same Instapaper username between your computer, the iPhone app, and Mobile Safari.
- Switch to Safari, Chrome, or Firefox. There are plenty of other reasons to do this, too. If you're not sure how or why you should do this, ask your nearest computer geek.
Will you add [some cool feature]?
Quite possibly! Please let us know what you'd like. We read every idea or suggestion. We make changes to Instapaper very carefully, but we aim to be constantly improving.
Are there storage limits?
There's no limit to how many articles you can store, and your archive of read items is kept indefinitely (unless you delete from it).
Does Instapaper make money?
Yes. Instapaper is run by a small team. It earns income to cover its costs. This income comes from:
If you'd like to support Instapaper, the best way to do it is to buy the iPhone app or a subscription.
I'm trying to create an account but it says my email is already taken.
Usually this is because you created another account with your email address sometime in the misty, distant past. Try logging in with the credentials you might earlier have used.
If you want to get rid of the old account, you can rename or delete the old one from Settings when you're logged into it.
How do I install the Read Later bookmarklet on my mobile device?
To install directly on an iPhone, iPad, or iPod Touch, tap "Install 'Read Later' in Safari" in the Instapaper app's Settings screen.
We're always working to make the installation of Instapaper bookmarklets easier, but some web browsers have limitations that make it hard. In particular, this process is very easy on Chrome, Safari, and Firefox for computers, but difficult on Internet Explorer for computers and iOS, and Safari and Chrome for iOS.
On Android devices, once you've installed the Instapaper app, you can tap any browser's "Share" button and then tap "Instapaper" to send that page to Instapaper. And beyond browsers, that'll also work on just about any Android app on your device.
I save pages, but they don't appear in the app.
Please ensure that you're using the same account name on both the web browser (where you're saving articles) and the iPhone app (where you're reading them). Your account name is displayed:
- On the website: In the lower left, inside the nav bar.
- In the iOS app: In the Settings screen, under Account.
- In the Android app: In the Settings screen, under Your Account.
Why do I have to sign in every time I click the Read Later bookmarklet?
Please enable third-party cookies for: www.instapaper.com
This is a common problem if you've adjusted your cookie settings from the defaults.
When I click Read Later, nothing happens, or it hangs after "(Saving...)". (Most commonly occurs with Firefox.)
Why can't it save pages from [some site]?
There are many reasons why certain pages aren't accessible offline or in Text view. The most common:
- The page requires a login. The Instapaper server must fetch a copy of the page without knowing your username, password, or session details. Pages such as Gmail messages or travel itineraries generally can't be reached without logging in, so Instapaper cannot access them for offline saving.
- It does not allow this type of access. Some sites block access to web crawlers, which will block or restrict Instapaper from saving them.
We're always working to improve page compatibility, but the web is vast, complex, and always changing — I can never guarantee perfect or complete compatibility with every site.
If a certain site is very important to you, please tell us and we'll see if it's technically feasible.
Why does it only save page 1 of a multi-page article?
Instapaper saves exactly the page you were viewing when you clicked Read Later, so if you're only on page 1 of an article, it only saves page 1.
We're working on improving this. In the meantime, many users find it helpful to click Read Later on the "Print", "Printer Friendly", or "Single Page" versions of articles.
Why doesn't it update my site every day?
Instapaper is designed to save pages that don't change frequently, like individual news articles or blog posts, not entire sites or their front pages.
The idea is to use Instapaper on the individual post or story pages that you've chosen to read, not the front page.
Are PDF files supported?
Instapaper currently does not support PDF files.
Why do new Kindle files overwrite the old ones?
Only the most recent file is kept on the home screen. Previous files are kept in the "Periodicals: Back Issues" folder. This is how the Kindle handles newspapers and magazines, which Instapaper is considered. See here.