Public cloud B2B solutions have special advantages when it comes to transportation execution and tracking. These solutions offer a large preexisting network of shippers and carriers already connected to the platform, which means key supply chain partners are apt to find it easier to provide…

More isn’t always better in customer service and the customer experience. Yet I spend much of my time as a customer experience and customer service consultant reining in clients who don ‘t understand that adding new touchpoints to the customer service experience can diminish the experience rather…

Julie & Jeremy (Au Diable Vert) with us at the Quebec Grand Prix Tourism Awards (2013). Courtesy: A Kind Waiter. When you have your head down working diligently on building your business, family and life, it’s very easy to overlook or forestall celebrating your wins – especially the more subtle…

Working remotely requires different skills than working from company headquarters, and finding workers with these skills requires different techniques than when hiring traditional onsite employees. Experts agree that successful remote workers are self-motivated, are strong communicators and…

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U.S. employers added just 38,000 jobs in May 2016, a total far less than economists had expected and the lowest monthly jobs total since September 2010. The latest Bureau of Labor Statistics (BLS) report on new jobs came in at more than 100,000 shy of economists’ low ranges prior to the report’s…

Anyone who has shopped for clothing online has done it --- ordered more items than they really want with the intention of sending some back. E-commerce has made it easy for consumers to be indecisive without financial consequence --- at least for the shopper. For retailers, it’s a different story.…

Being an occasionally voluble person — feel free to laugh up your sleeve at that understatement — I read with interest a piece that appeared in The Economist about how our current digital age is essentially a golden era for free speech. I wholeheartedly agree, and even if you don’t, after watching…

Would your new hires be as excited about their first day on the job as they would be to open a new smartphone? Dane Hurtubise, vice president of new initiatives at Greenhouse, a New York City recruiting software company, compares onboarding to “unboxing,” a YouTube phenomenon in which enthusiasts…

Home Industries Automobiles The Wall Street Journal Get email alerts The Wall Street Journal By Published: June 2, 2016 11:31 p.m. ET Share Chinese search giant sees plenty of room for opportunity AFP/Getty Images Baidu is China’s largest search engine. By Alyssa Abkowitz HONG KONG — Chinese…

Indeed’s parent company is the buyer for SimplyHired, which until last week was one of the job search engine’s significant competitors. “The largest job site in the world just got a little bit bigger,” said Chris Russell, a recruiting technology consultant with RecTech Media, based in Trumbull,…

MasterCard has an e-commerce anti-fraud tool for small and medium sized (SMEs) businesses. Called Simplify Controls, it lets SMEs control, prevent and monitor e-commerce transactions in real time. David Senci at the MasterCard booth at CNP Expo 2016 The growth of ecommerce is creating great risk of…

pexels.com In recent years, inbound marketing has meant everything to the marketing and entrepreneurial community. Thanks in part to the decline of user trust in brands and advertising (which in turn has led to the decline of traditional advertising ), the alternative—naturally attracting customers…

Home Industries Media The Wall Street Journal Get email alerts The Wall Street Journal By Published: June 2, 2016 5:23 p.m. ET Share Nick Denton fires back over Peter Thiel’s ‘vendetta’ Reuters “People want to know what the powerful are doing,” said Nick Denton, founder of Gawker. By Greg Bensinger…

Home Industries Computers/Electronics The Wall Street Journal Get email alerts The Wall Street Journal By Published: June 1, 2016 11:39 p.m. ET Share CEO Chuck Robbins changes roles for four execs Bloomberg News Cisco Systems Inc. signage at the company's headquarters in San Jose, California. By Don…

Imagine that, as a recruiter, you’ve thinned the applicant pool down to two equally qualified candidates. There’s candidate A, with an Ivy League diploma, excellent recommendations and a spiffy internship. And then there’s candidate B, from a state school, with employment gaps and odd jobs like…

Shutterstock “I’m struggling to stay on top of my job. There doesn’t seem to be enough hours in the day to get everything done, and I fear it might cost me a promotion. I am not sure I can juggle a family and my career.” This was the lament I heard from a young executive worried about her future. I…

Many organizations have embraced Office 365—with all of the perks and benefits it includes . The cloud-based components of Office 365 introduce some unique security concerns as well, though, so Microsoft has developed Office 365 Advanced Security Management to address those concerns and enable…

Home Industries Internet/Online Services The Wall Street Journal Get email alerts The Wall Street Journal By Published: June 1, 2016 5:40 p.m. ET Share Uber, now valued at $66 billion, creating strong ties with Saudi Arabia Shutterstock.com Uber now has more than $11 billion in cash. By Douglas…

June 4, the day China hopes the world will forget, comes this year with the usual memorials in spots sympathetic to the pro-democracy protesters who died on that date 27 years ago under gunfire from troops sent by the Beijing government. Hundreds have marched in Hong Kong and events are being…

Question: What do Cirque du Soleil, Tupperware, footballer Robin van Persie and explorer Ernest Shackleton have in common? Answer: They all apparently have something to teach us about executive behavior and leadership . As do cricketer Kevin Pietersen, the late British Labour Party politician Tony…

While Americans tend to dislike most cable companies, one company garners more of their dislike than the others. According to a survey of more than 12,710 customers released Wednesday by the American Customer Satisfaction Index, Mediacom — a cable, internet and phone company that serves over 1,500…

Cartoon by Shannon Wheeler Teach your kids about online security before they get the wrong idea. Cartoon by Shannon Wheeler . See more cartoons: The Ultimate First World Problem

Leases can be full of fine print, but a move by one Salt Lake City apartment complex may have apartment dwellers reading their next one very carefully before signing on the dotted line. City Park Apartments presented tenants with a “Facebook Addendum” late last week that requires them to like the…

Shutterstock Marketing tools and techniques shift at dramatic speeds. Social media channels and best practices seem to change daily, and new analytics reveal updated facts and stats constantly. Falling behind in marketing knowledge is not an option, so marketers are pressured to be on their toes…

Ed Ho holds his VISA credit cards at his office in Palo Alto, Calif., Wednesday, May 4, 2011. Consumers used their credit cards more in March, marking only the second increase in the more than two years since the height of the financial crisis. (AP Photo/Paul Sakuma) Imagine you’re a 20-something…

A member of the Taiwan air force looks out a window from a C-130 transport plane during a visit to Taiping island in the South China Sea on Mar. 23. (Sam Yeh/AFP/Getty Images) Here is the problem, simply put: there are not enough analysts to make sense of every ship or activity at sea; nor enough…

Several thousands militants of the CGT union demonstrate near Marseille airport, on May 27, 2016 in Marignane, to protest against the government’s proposed labor reform. (BORIS HORVAT/AFP/Getty Images) The casual observer watching television news might think France today was indeed under siege:…

Home Industries Automobiles The Wall Street Journal Get email alerts The Wall Street Journal By Published: May 30, 2016 1:51 p.m. ET Share Silicon Valley company aims to have self-driving cars on roads by 2020 By Mike Ramsey The backer of a Silicon Valley autonomous car developer called Zoox said…

It’s a mistake to think that a waiter’s job is primarily to deliver food. This is one of the primary lessons I get across in my customer service training sessions for restaurant waitstaff: that waiting tables is a multifaceted art form that includes providing guests with feelings of recognition,…

Taking a look back at another week of news from Cupertino, this week’s Apple Loop includes more details on the upcoming glass-covered iPhone 8, the latest iPhone 7 leaks, iOS 10′s new features, Tim Cook taking about high iPhone prices, an iPhone 6 prototype appearing on Ebay, the AI strategy that…