It was an odd choice for a SaaS company. But here’s why we’re glad we did it. A few months ago, we announced that we would be launching a (paid) content marketing course. We got a lot of positive reac

Dynamic app states? Responsive design? Visualize aggregate clicks with FullStory Click Maps Meet Page Insights with Click Maps, a bewitchingly cool new visualization mode in FullStory that solves the

One of the things I love most about the user research process is that, with a little bit of planning, it scales to fit whatever time/resource budget you have. Got lots of money and long development cy

Mat Budelman Follow Nov 8, 2016 · 6 min read Image courtesy of Death To Stock Does your product team know your customers’ needs? Do your designers and engineers understand your customers’ behaviors an

Shaun Russell shares his journey into product management, sketching out the well-trodden path he took to getting started – reading, taking workshops, learning from peers, and so on. But being a produc

Amy Thibodeau Apr 12, 2016 · 7 min read Empathy Picture by The Shopping Sherpa on Flickr. Empathy is a buzzword in the tech industry. Although it’s important to work to understand the needs of the hum

In a way, opening the new Pandora app feels like running into an old friend. For one thing, I haven’t been using Pandora much for the last few years, opting instead to binge on music via Spotify, Soun

There are three steps to effectively taking notes while reading: At the end of each chapter write a few bullet points that summarize what you’ve read and make it personal if you can — that is, apply i

(Photo by Nina Strehl ) Delight is in the details John Saito Follow Mar 2, 2017 · 7 min read When I think about the products I love, they all have one thing in common: delightful little details. There

An elementary school teacher of mine once assigned us an exercise that seemed simple on the surface, but turned out to be surprisingly complex. It also wound up informing my entire philosophy on creat

Intro If you’ve been wondering what it’s like to consume news round-the-clock during this interesting time in American history, well, I am here to tell you it is exactly as stressful as it seems. While it certainly was not the healthiest choice I’ve made for my sanity, or now lack thereof, in…

What would you say if I told you there’s a tool out there that will not only make your support team 57% more efficient , but also empower them to help you raise up issues and make important product ro

Intercom Feb 7, 2017 · 6 min read Words in a product evolve. They start with the people who first invent the product and name its parts. They change when new teammates bring in fresh influences. And t

Belinda Lanks Follow Feb 21, 2017 · 5 min read …but still manages to indulge her inner introvert. Y ou know the old adage, “If you want something done, give it to a busy person”? Liz Danzico embodies

Fill your calendar with activities that matter to you, before others can fill it for you. John Zeratsky Feb 23, 2017 · 4 min read I just love an empty calendar. It promises something valuable and rare

In 1923, the father of modern architecture, Le Corbusier, was commissioned by a French industrialist to design some homes for workers in his factory near Bordeaux. Le Corbusier duly delivered brightly

This is a guest post from Nichole Elizabeth DeMeré , SaaS Consultant & Customer Success Evangelist. Excellent Customer Success leaders know that the practice is both art and science. Being exceptional in the role means being good with both numbers and people. In a way, it is the perfect marriage of…

Guilherme Lopes Follow Feb 13, 2017 · 14 min read When a customer leaves you You have probably seen this scene before, perhaps you have even played a role in it. A customer cancels his service’s subsc

How to win friends and influence product Cristen Torrey Feb 21, 2017 · 5 min read Every researcher wants to have impact. If research sits in a drawer, unused and unappreciated, nobody’s happy — not re

From branding, to web design, packaging design, and typography, prepare to get lost in these smooth and dreamy color transitions. ✨ Designer Aloke Pillai joins us to chat about transitioning from a fr

Four areas every data-driven product manager should focus on to increase their team intelligence. As software continues to eat the world , development teams have been left with little choice but to become increasingly competitive. Not only in how you attract and retain new team members, but also in…

Farnam Street (Shane Parrish) Feb 15, 2017 · 3 min read Reading is one of the key ways we learn new things. And while it’s easy to pick a book up and turn the pages, it’s harder to actually understand

Decision journals are an easy way to improve your ability to make decisions over time. In this article we’ll cover: Ok, let’s dig in. Your Product is Decisions In most organizations today, your produc

How to go from diverse user needs to flexible product experiences Anisha Jain Feb 8, 2017 · 6 min read How do you feel about collaborating? No, wait. How do you really feel about it? Teams collaborate

Alison Krauss is releasing a new album, “Windy City,” her first since 2011. Credit... Jake Giles Netter for The New York Times NASHVILLE — Alison Krauss could let the fact that she was answering the d

On Monday, I wrote about the Patriots’ Super Bowl comeback through the eyes of Tom Brady as part one of a two-part story. Part I is heavy on the play-by-play of the comeback, a rare peek into how Brad

If only your office were quieter, if your colleagues would quit asking questions, if the phone would stop ringing. If only your desk were neater, your notebooks cleaner, your files a bit more organize

Jesse Day Jan 25, 2017 · 4 min read The Death of Socrates (Detail), Jacques-Louis David, 1787 Life boils down to just two things: experience and information. Experience is what happens in your brain.

Threaded conversations, which most people are comfortable using in forums and on social platforms, can be a bit of an adjustment to how you work in Slack. Threads in Slack create organized discussions

The natural tendency of life is to find stability. In biology we refer to this process as equilibrium or homeostasis. For example, consider your blood pressure. When it dips too low, your heart rate s

I n early January, as you may or may not recall, our team here set out on a little experiment : design productivity hacks that we’d try every day for a month, and report back on our results (or lack thereof). Well that month sure flew by. We each changed up our routines in some concrete way that we…

I’m lucky to take advantage of a beautiful pool and a small gym with a view, on the 37th floor of my apartment block here in Bangkok. Not the actual pool in question. I went up there, did my customary ‘ do the most with the least, as quickly as possible ’ twenty-minute workout, had a dip in the…

All illustrations by the author Alex Mathers Follow Jan 19, 2017 · 6 min read M any years ago, I made the decision to avoid a corporate lifestyle at all costs and earn a living working for myself writing and making pretty pictures. The freedom of working for myself has brought with it joy, and…

Noah Stokes Feb 3, 2017 · 7 min read Hi. I’m Noah and I’m on the Product Design team at Creative Market . The product I work on is a website that supports tens of thousands of independent creatives, g

to subscribe to our weekly emails on finding and brewing amazing coffee! If you are tired of brewing stagnant, flat coffee in your own home, and you would like to learn how to make a cup of coffee tha

The vast majority of the world's books, music, films, television and art, you will never see. It's just numbers. Consider books alone. Let's say you read two a week, and sometimes you take on a long o

They might be skills, but they’re not soft Seth Godin Follow Jan 31, 2017 · 7 min read The skills that really matter are the ones we often ignore Are you good at your job? Different, easier question:

My calendar to start the year If your time is for the taking, you’re working at a crazy company. A few weeks ago I shared what my calendar looked like . It struck a nerve. Tons of talk around it. And