I have to admit something. I’m not very good at being a beginner. I’ve started riding a motorcycle again after six years. Riding is notoriously risky. There are usually seven dozen ways you are about

1. The Experience Belongs to the User: Designers do not create experiences, they create artifacts to experience. This makes all the difference. Since experience is subjective it cannot be designed in

Known for his paradoxical witticisms, baseball player Yogi Berra once said, “You can observe a lot by just watching.” This is a good rule of thumb for user research: if you’re talking, interviewing or

What is Ghost? If you're the owner, email us on [email protected]

What do buying coffee beans, making an investment, and choosing a doctor have in common? They’re all forms of shopping. In each case, customers follow predictable processes for finding, evaluating, an

Tom Brady in the third quarter of the A.F.C. championship game. Credit... Damon Winter/The New York Times “I’m always a thinker — I’ve got to outthink them,” Tom Brady told me. It was early January, a

Note of reflection (March 5, 2020) This model was conceived in 2010, now more than 10 years ago, and not verylong after Git itself came into being. In those 10 years, git-flow (thebranching model laid

The discs that make up our spine are super-hydrated and fat when we wake in the morning. Sounds good, right? But as we sit through the day, our hip flexors tighten, our glutes quit working, and our di

Customer success is the foundation of our growth. Here’s how we track and improve on it to keep growing. Much like “growth hacking,” “customer success” is one of those vague terms that seems like it w

A t the end of last winter, a gigantic billboard advertising Android, Google’s operating system, appeared over Times Square in New York. In a lower-case sans serif font – corporate code for friendly –

Nothing drags down writing more than spreading good ideas over too many words. Making keystrokes matter has only grown in importance as communication and the text that powers it become increasingly in

Digital is a space of endless replication. It has never been easier to create—and create, and create. People love to publish, but they hate to remove, which leads to overloaded websites and constant,

How do you keep focused doing the things that matter even when they’re a grind? Reader Alan N. just recently asked me this question and it’s an excellent one. Most of the time, the things that matter

Jeffrey Zeldman Apr 20, 2015 · 4 min read IN 2003, long before he was a creative director at Twitter, Douglas Bowman wrote articles about design, posted case studies about his design projects, and sha

Welcome to the Wistia Learning Center 👋 Learning Center Learning Center Go from a camera-shy beginner to a video marketing pro. Subscribe now Blog Support Customer Stories Events Brand Affinity Market

Editor’s note: The following is a guest post by John O’Nolan who is the founder of Ghost.org . His story is very inspirational and should inspire you to look beyond your daily freelance work and think

Authored by Drew Powers on the Envy blog Envy Labs Follow Apr 9, 2015 · 18 min read Selecting the right typeface is a rather arcane practice. Without the “secret knowledge,” the decisions you make pic

Paying for Type Tim Brown Follow Apr 9, 2015 · 4 min read Q: Why should I pay for fonts when there are so many free ones? A: Free fonts cost a fortune , and good type isn’t necessarily expensive. In c

Over a leisurely lunch recently, a good friend lamented that he was “too busy” to read. I smiled. Our meal lasted an hour and a half. We then strolled to a nearby restaurant, evaluating the menu for a

Meet Amy, Your Personal AI Assistant X.AI wants its chatty bot to schedule your day for you Caleb Garling Apr 9, 2015 · Unlisted Dennis Mortensen was 10 minutes late to our phone interview. His two da

Mikael Cho Apr 1, 2015 · 9 min read I’m frustrated. I’ve worked in the online industry for nine years and as a founder for the last five, where I’ve been responsible for hiring. I spent most of today

By Alison Groves - Last updated April 1, 2019 - You are reading: Chapter 11 of 15 Table of Contents Working remotely is a wonderful thing. It allows you to work in your best environment, giving your t

Working with color while designing is really about creating another dimensionin your medium. Choosing a successful palette creates a foundation for addingmeaning and hierarchy to your design. Although

One of the best decisions we’ve made at Help Scout is to build a remote culture. The 75 people on our remote team hail from more than 50 cities in over 12 countries around the world. While the benefit

There’s a letter from an 1815 issue of General Music Journal where Mozart describes his creative process as instantaneous: no struggle or writer’s block. The muse simply showed up and he was ready. The problem? The letter is a fraud. Much like many other myths about creativity, the mystical method…

Many people in a creative field, myself included, have succumbed to the fantasy of the Idea Person. Julie Zhuo Mar 10, 2015 · 5 min read The Idea Person waltzes into the office on a Monday morning fee

If you work in a remote team, one of the aspects you quickly notice is the importance of communication. Finding the best ways to communicate with your team is imperative when you're not working face-t

Michael Sippey Feb 25, 2015 · 6 min read I’m an advisor to Medium and stepped in to run one of the product teams for a brief stint last year. On October 16, Ev sent me the following direct message on

A man looks at his laptop at the TechCrunch’s 2012 Disrupt conference. Beck Diefenbach/Reuters This is a post about Medium, which is a fascinating company partly because it has a lot of money, and partly because its leadership team first brought you Blogger (the first really successful blogging…

Customer support isn’t usually thought of as a CEO-level responsibility. Here’s why in our case, that couldn’t be more wrong… Getting criticized doesn’t feel good. It’s not really supposed to. And it

Links are broken. These three alternatives have improved our users’ reading experience. It’s all about focus, relevance and context Sebastian Kersten Jan 26, 2015 · 8 min read At De Correspondent , a

We all have those moments where a seemingly insignificant statement has far-reaching effects throughout our life. For me, one came 17 years ago when an older mentor was helping me look for resources t

Recent Posts Good idea or bad idea? How many trials should I be getting for my SaaS? Forget about your heroes On the web twitter.com/mijustin youtube.com/justinjackson instagram.com/mijustin twitch.tv

Hello & Howdy The views expressed here are my own and reflect my own personal thoughts, opinions and other random things that pop into my head. Thanks for reading. Social Networks Follow on Instagram

We work in interesting times. We recognize and accept that if you want to move “up” at a company, you have to become a manager. So, to rise up in the ranks means doing less of the thing you’ll be more

All those details! It was an amazing world. But then, in the late 19th century, this guy came around: This is Sholes and Glidden, the first popular and commercially successful typewriter. Launched in

A couple of weeks ago, I wandered into the hills north of the UC Berkeley campus and showed up at the door of a shambling Tudor that was filled with lumber and construction equipment. Samantha Matalon