The best part of the iPhone’s small screen is its one-handed capabilities. Navigating with only one hand allows for an entirely different use-case than that of a larger-screened phone or tablet. Navigating with swipes is my favourite method of working through an iOS application. Buttons need a level…

In the early days of Olark, we took a very traditional approach to customer service. We did what most companies do and hired someone smart to handle it. Andrew did such an amazing job of handling issues that we hardly heard from our customers. In the Fall of 2009, Andrew decided to go back to…

Disclaimers I'm not a citizen of a country where "getting more people to code" is a widely shared concern. While my proposal seems to me like a simple solution to a simple problem, this is merely an o

2014-04-07 People are spending more time on mobile vs desktop: And more of their mobile time using apps, not the web: This is a worrisome trend for the web. Mobile is the future. What wins mobile, win

Chris Dixon, in a piece titled “ The Decline of the Mobile Web ”, citing stats from ComScore and Flurry : People are spending more time on mobile vs desktop. And more oftheir mobile time using apps, n

We were taken by surprise by a lemon law claim recently filed against Tesla by a Wisconsin lawyer, describing himself as the "Lemon Law King", who says that we ignored his client's three demands for a

Ephemeral Apps Ephemeral messaging apps such as Snapchat, Wickr and Frankly, all of which advertise that your photo, message or update will only be accessible for a short period, are on the rise. Snap

we-lost-a-customer-this-is-how-we-found-out August 19, 2015 Ryan Angilly CEO, Ramenryan@ramen.is we-lost-a-customer-this-is-how-we-found-out

Ain't lost yet, so I gotta be a winner - Paul Westerberg A number of years ago we were fundraising for betaworks. I can't remember if this was the first or second financing, 2007 or 2008, but we'd bee