Blogs are an extremely valuable marketing tool for companies, even though not all companies have caught on to this fact. Blogs can educate potential customers, build trust, and even bring in new leads. Unfortunately, many corporate blogs can be very banal and lack any real value other than serving a…

While some organizations face the daunting challenge of integrating data from a multitude of structured and unstructured data sources, others face the challenge of trying to get more out of data that just isn’t there. It’s slightly reminiscent of Boston being beleaguered with snow while San…

As the world’s three biggest economies – the EU, the US and China – unveil their carbon-cutting proposals for the UN climate conference in Paris at the end of the year – it is a reminder of the growing importance of issues such as resource scarcity, climate change and poverty.

A British company taking on the US market with its electric bike is hoping to put difficult time behind it

Customer service breakdowns are uncomfortable, and they require training to resolve in a way that creates customer success and sustainable organizational and business success. But you’ll find an opportunity hidden inside your company’s worst moments: the opportunity to bring a customer closer to…

Disclosure: I own shares of AMGN For more than three years, the big run in a number of small biotechnology stocks that have little or no revenues had all the elements of a bubble. Now, there are signs that the bubble may be turning into mania, and will eventually burst. Every stock market bubble…

Authenticity. The word's on the tip of the tongue of every customer service consultant, marketer, today. Which, I've got to say, makes sense.

Over the last few weeks, there have been a flurry of rumors and articles speculating about what automotive project Apple may or may not be working on in its secret Cupertino labs. According the to the tech blogosphere, you may be driving your autonomous Apple electric car in just a few years. Or…

According to a poll taken by the management consulting firm, McKinsey & Company, 80 percent of large North American companies are either looking at or are currently using cloud services. This means big money for the cloud market, but it also could mean an exciting and profitable future for your…

Any company, including Alibaba, that might buy Yahoo today would be getting its core business for "free."

I'm going to show you how to build a customer-centric company culture in just six steps. I'm being serious as a heart attack here. Although (as a company culture and customer service consultant) there is a lot of detail and personalization involved in the work I do to help each client build a…

People are fat. No, no....not you. You've never looked better. I was referring to everyone else.