I’ve been discussing structured dialogue between law departments and law firms focused on continuous improvement in the use of process and technology to deliver legal services. A point I have yet to make, however, is the importance of nontraditional stakeholders to the success of such…

I keep using the term “structured dialogue” to describe an important piece of my Service Delivery Review. I want to dig into what I mean. I believe law departments, law firms, and individual legal professionals have an ethical obligation to do things Better, Faster, Cheaper wherever possible…

I received a press release from Lexis this morning with this eye-catching headline: "Recent LexisNexis Survey Uncovers Gap in New Attorney Readiness for Real World Practice." The first thing the whitepaper mentions is that 95% of hiring partners and associates believe that recently graduated law…

Clients are not the only ones who act as if outside lawyers are inefficient. Individual outside lawyers censor themselves for inefficiency. Their firms then cut their time for perceived inefficiency before sending it to the client. The clients cut their time even further. Everyone seems to agree…